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Our Promise to Every Candidate, Parent, and School

What we commit to.
What holds us to it.

These are not aspirations. They are specific, testable commitments that every Candidate, parent, and school partner can hold us against. If we fall short, we want to know.

01
Every Masterclass is led by a current or former examiner for your exact board.
Not a graduate tutor. Not a curriculum-aligned teacher. The person who has set and marked the paper your child will sit in October. We will never substitute a non-examiner without your explicit knowledge and agreement. If we cannot provide an examiner-led Masterclass for your board and subject, we will tell you — and your free Masterclass will be extended until we can.
02
Every Masterclass is calibrated against the actual mark scheme.
Syllabus content is not the point. The mark scheme is the point. Every Masterclass is structured around what the examiner rewards and what costs Candidates marks — drawn from the most recent series. If your child's Masterclass does not reference the mark scheme directly, it should not have been called a Masterclass.
03
Cohorts will never exceed 15 Candidates. Without exception.
The cohort cap is not a guideline. It is the foundation of the model. At 16, the dynamic breaks. We will never allow a 16th Candidate into a cohort. If demand exceeds capacity, we open a new cohort before we expand an existing one.
04
Every Masterclass is recorded. Available to you indefinitely.
Every Masterclass is recorded in full and made available to enrolled Candidates immediately after it ends. There is no expiry date on access. We will never gate recordings behind a higher tier or charge additionally for replay access.
05
Your child's safeguarding is not a footnote. It is a condition of operation.
Every EMI Facilitator holds Enhanced DBS clearance. Our Safeguarding Policy, Child Protection Policy, and Online Conduct Protocols are published in full. A named Designated Safeguarding Lead (DSL) is available throughout every engagement. Any concern raised is acted on within 24 hours — no exceptions.
06
Your first Masterclass is free. No card. No pressure. No obligation.
One complete 60-minute examiner-led Masterclass at no cost. If it is not right for your child, you owe us nothing and we will tell you why we think that is — honestly, and without attempting to recover the situation with a discount.
07
You can cancel anytime. We will never make that difficult.
Monthly plans cancel at any time. No cancellation fees. No forms. No retention calls. A single WhatsApp message is sufficient. If you cancel, we will ask one question: what could we have done better?
08
Schools receive three free Masterclasses before any commercial conversation.
We will never ask a school to commit to EMI based on a proposal alone. Three free Mark-Scheme Masterclasses for a nominated Candidate cohort — no cost, no obligation. The commercial conversation only happens after you have seen the results.

What happens if we fall short

These commitments are specific enough to be broken. If any of them are broken, we want to know. Contact Michael Smith directly: [email protected]  ·  WhatsApp: +44 7454 408219

Response commitment: Every concern raised receives a direct, personal response within 24 hours. Not a support ticket. Not an acknowledgement. A substantive response.

A personal commitment, not a corporate policy

These promises were written by the founder of EMI and are owned by him personally. Every Facilitator, every Academic Director, every team member at EMI has read them and agreed to uphold them before engaging with a single Candidate.

Michael Smith
Founder & Director, Exam Mastery International
Hold us to it

Start with a free Masterclass.
See the promise in practice.

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